While some loan officers still prefer to meet their clients in person, more and more mortgage professionals are equipped to meet virtually and communicate by phone and video conference. Loan officers know many borrowers can’t take off work during the day in order to meet, so they tend to work on-demand, around their client’s schedules.
The rest can be done remotely as well. Clients can submit loan applications online, which are then reviewed at the mortgage office. The loan is then submitted to an online automated underwriting system, or AUS. The AUS then provides a list of all the items needed for a final approval.
Loan officers get their rates online. They order third party services like credit reports and appraisals online. For years, the mortgage industry has been moving toward a remote-ready model, so for many professionals in the sector this isn’t a ‘new’ normal. Just normal.
For those currently in the market for a loan, there’s no need to wait. The mortgage industry is alive and well. And online.